Return & Satisfaction Policy

At Jonnova, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery for unopened, unused products in their original packaging. To initiate a return, please contact us at lejonafergusontaylor@gmail.com with your order number.

Refunds

Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.

Opened or Used Products

Because we sell wellness and consumable products, we cannot accept returns on opened items. However, if you're unsatisfied with your experience, please reach out — we'll do our best to make it right.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, contact us within 7 days of delivery and we'll send a replacement or issue a full refund.